Privacy & Cookies
uLIBRARY a division of Ulverscroft Limited whose registered office address is The Green, Bradgate Road, Anstey, Leicester, LE7 7FU under company number 1068776 are committed to protecting and respecting your privacy.
This policy reflects the new data protection requirements enshrined in the General Data Protection Regulations (GDPR), which became law on 25th May 2018 and sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purpose of the Data Protection Act 1998 (the Act), the data controller is Ulverscroft Limited of The Green, Bradgate Road, Anstey, Leicester, LE7 7FU.
1. Information we may collect from you
1.1 We may collect and process the following data about you: 1.1.1 Information that you provide by filling in forms on our site www.talkingbooksbookclub.com (“site”). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion which we sponsor and when you report a problem with our site. 1.1.2 If you contact us, we may keep a record of that correspondence. 1.1.3 We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them. 1.1.4 Details of transactions you carry out through our site and of the fulfilment of your orders. 1.1.5 Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access. This data is only collected if you switch on Statistical Cookies (Google Analytics). 1.2 You must ensure that any information you provide to us is accurate and complete and that all details relating to your Order (as defined in the Terms of Sale).
2. IP address and cookies
4. What are cookies? General information
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
|_ga||talkingbooksbookclub.com||Registers a unique ID that is used to generate statistical data on how the visitor uses the website.||2 years||HTTP Cookie|
|_gat||talkingbooksbookclub.com||Used by Google Analytics to throttle request rate.||Persistent||HTTP Cookie|
|_gid||talkingbooksbookclub.com||Registers a unique ID that is used to generate statistical data on how the visitor uses the website.||Persistent||HTTP Cookie|
|statistical||talkingbooksbookclub.com||This cookie is used to remember your cookie preference.||3 months||HTTP Cookie|
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers. This websites does not use marketing cookies.
5. Where we store your personal data
6. Uses made of the information
6.1 We use information held about you in the following ways: 6.1.1 To ensure that content from our site is presented in the most effective manner for you and for your computer. 6.1.2 To provide you with information, products or services that you request from us or which we feel may interest you, but only where you have consented to be contacted for such purposes. 6.1.3 To carry out our obligations arising from any contracts entered into between you and us. 6.1.4 To allow you to participate in interactive features of our service, when you choose to do so. 6.1.5 To notify you about changes to our service. 6.2 We may also use your data to provide you with information about goods and services which may be of interest to you and we may contact you about these by post or telephone. 6.3 If you are an existing customer, we can only contact you by electronic means (e-mail or SMS) with information about goods and services if you have specifically consented to this. Consent is given on our subscribe page. 6.4 If you are a new customer we will contact you by electronic means only if you have consented to this via our subscribe page. 6.5 If you have subscribed to request information about our products and services and no longer want us to use your data in this way (as set out above) and to stop receiving such information please tick the unsubscribe box situated on the form on which we collect your data or the unsubscribe link on our emails. 6.6 We do not disclose information about identifiable individuals to any company other than Ulverscroft Limited. In addition data on identifiable individuals is only accessible by authorised senior employees of Ulverscroft Limited.
7. Disclosure of your information
8. Your rights
8.1 You have the right to ask us not to process your personal data for marketing purposes. Your data will only be used to send marketing emails to you as an individual. You can exercise your right to prevent such processing by checking the unsubscribe box on the forms we use to collect your data. You can also exercise the right at any time by contacting us at email@example.com. 8.2 You have the right to access information held about you. We have a legal responsibility to respond within 30 days. There is no charge for this. You can exercise the right at any time by contacting us at firstname.lastname@example.org. 8.3 You have the right to request us to delete any personal data we hold on you. We have a legal responsibility to act on this within 30 days. There is no charge for this. You can exercise the right at any time by contacting us at email@example.com. 8.4 Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
9. Access to information
The General Data Protection Regulations (GDPR) gives you the right to access information held about you. Your right of access (subject access) can be exercised in accordance to GDPR. Any subject access request will be responded to within 30 days of receipt.